Chapter 15
Scientific Advertising — Test campaigns

Almost any questions can be answered, cheaply, quickly and finally, by a test campaign. And that’s the way to answer them not by arguments around a table. Go to the court of last resort the buyers of your product.

On every new project there comes up the question of selling that article profitably. You and your friends may like it, but the majority may not. Some rival product may be better liked or cheaper. It may be strongly entrenched. The users won away from it may cost too much to get.

People may buy and not repeat. The article may last too long. It may appeal to a small percentage, so most of your advertising goes to waste.

There are many surprises in advertising. A project you will laugh at may make a great success. A project you are sure of may fall down. All because tastes differ so. None of us know enough peoples desires to get an average viewpoint.

In the old days, advertisers ventured on their own opinions. The few guessed right, the many wrong. Those were the times of advertising disaster. Even those who succeeded came close to the verge before the tide is turned. They did not know their cost per customer or their sale per customer. The cost of selling might take a long time to come back. Often it never came back.

Now we let the thousands decide what the millions will do. We make a small venture, and watch cost and result. When we learn what a thousand customers cost, we know almost exactly what a million will cost. When we learn what they buy, we know what a million will buy.

We establish averages on a small scale, and those averages always hold. We know our cost, we know our sale, we know our profit or our loss. We know how soon our cost comes back. Before we spread out, we prove our undertaking absolutely safe. So there are today no advertising disasters piloted by men who know.

Perhaps we try out our project in four or five towns. We may use a sample offer or a free package to get users started quickly. We learn in this way the cost per customer started. Then we wait and see if users buy those samples. If they do, will they continue? How much will they buy? How long does it take for the profit to return our cost of selling?

A test like this may cost $3,000 to $5,000. It is not all lost, even when the product proves unpopular. Some sales are made. Nearly every test will in time bring back the entire cost.

Sometimes we find that the cost of the advertising comes back before the bills are due. That means that the product can be advertised without investment. Many a great advertiser has been built up without any cost whatever beyond immediate receipts. That is an ideal situation.

On another product it may take three months to bring back the cost with a profit. But one is sure of his profit in that time. When he spreads out he must finance accordingly.

Think what this means. A man has what he considers an advertising possibility. But national advertising looks so big and expensive that he dare not undertake it.

Now he presents it in a few average towns, at a very moderate cost. With almost no risk whatever. From the few thousand he learns what the millions will do. Then he acts accordingly. If he then branches he knows to a certainty just what his results will be.

He is playing on the safe side of a hundred to one shot. If the article is successful, it may make him millions. If he is mistaken about it, the loss is a trifle.

These are facts we desire to emphasize and spread. All our largest accounts are now built in this way, from very small beginnings. When businessmen realize that this can be done, hundreds of others will do it. For countless fortune-earners now lie dormant.

The largest advertiser in the world makes a business of starting such projects. One by one he finds out winners. Now he has twenty-six, and together they earn many millions yearly.

These test campaigns have other purposes. They answer countless questions which arise in business.

A large food advertiser felt that his product would be more popular in another form. He and all his advisers were certain about it. They were willing to act on this supposition without consulting the consumers, but wiser advice prevailed.

He inserted an ad in a few towns with a coupon, good at any store for a package of the new-style product. Then he wrote to the users about it. They were almost unanimous in their disapproval.

Later the same product was suggested in still another form. The previous verdict made the change look dubious. The advertiser hardly thought a test to be worthwhile. But he submitted the question to a few thousand women in a similar way and 91 percent voted for it. Now he has a unique product which promises to largely increase his sales.

These tests cost about $1,000 each. The first one saved him a very costly mistake. The second will probably bring him large profits.

Then we try test campaigns to try out new methods on advertising already successful. Thus we constantly seek for better methods, without interrupting plans already proved out.

In five years for one food advertiser we tried out over fifty separate plans. Every little while we found an improvement, so the results of our advertising constantly grew. At the end of five years we found the best plan of all. It reduced our cost of selling by 75 percent. That is, it was four times more effective than the best plan used before.

That is what mail order advertisers do – try out plan after plan to constantly reduce the cost. Why should any general advertiser be less business-like and careful?

Another service of the test campaign is this: An advertiser is doing mediocre advertising. A skilled advertising agent feels that he can greatly increase results. The advertiser is doubtful. He is doing fairly well. He has alliances which he hesitates to break. So he is inclined to let well enough alone.

Now the question can be submitted to the verdict of a test. The new agent may take a few towns, without interfering with the general campaign. Then compare his results with the general results and prove his greater skill.

Plausible arguments are easy in this line. One man after another comes to an advertiser to claim superior knowledge or ability. It is hard to decide, and decisions may be wrong.

Now actual figures gained at a small cost can settle the question definitely. The advertiser makes no commitment. It is like saying to a salesman, “Go out for a week and prove.” A large percentage of all the advertising done would change hands if this method were applied.

Again we come back to scientific advertising. Suppose a chemist would say in an arbitrary way that this compound was best, or that better. You would little respect his opinion. He makes tests – sometimes hundreds of tests – to actually know which is best. He will never state a supposition before he has proved it. How long before advertisers in general will apply that exactness to advertising?

Chapter 16
Scientific Advertising – Leaning on dealers

We cannot depend much in most lines on the active help of jobbers or of dealers. They are busy. They have many lines to consider. The profit on advertised lines is not generally large. And an advertised article is apt to be sold at cut prices.

The average dealer does what you would do. He exerts himself on brands of his own, if at all. Not on another mans brand.

The dealers will often try to make you think otherwise. He will ask some aid or concession on the ground of extra effort. Advertisers often give extra discounts. Or they make loading offers—perhaps one case free in ten—in the belief that loaded dealers will make extra efforts.

This may be so in rare lines, but not generally. And the efforts if made do not usually increase the total sales. They merely swing trade from one store to another.

On most lines, making a sale without making a convert does not count for much. Sales made by conviction by advertising are likely to bring permanent customers. People who buy through casual recommendations do not often stick. Next time someone else gives other advice.

Revenue which belongs to the advertiser is often given away without adequate return. These discounts and gifts could be far better spent in securing new customers.

Free goods must be sold, and by your efforts usually. One extra case with ten means that advertising must sell ten percent more to bring you the same return. The dealer would probably buy just as much if you let him buy as convenient.

Much money is often frittered away on other forms of dealer help. Perhaps on window or store displays. A window display, acting as a reminder, may bring to one dealer a lions share of the trade. Yet it may not increase your total sales at all.

Those are facts to find out. Try one town in one way, one in another. Compare total sales in those towns. In many lines such tests will show that costly displays are worthless. A growing number of experienced advertisers spend no money on displays.

This is all in line of general publicity, so popular long ago. Casting bread upon the waters and hoping for its return. Most advertising was of that sort twenty years ago.

Now we put things to the test. We compare cost and result on every form of expenditure. It is very easily done. Very many costly wastes are eliminated by this modern process.

Scientific advertising has altered many old plans and conceptions. It has proved many long established methods to be folly. And why should we not apply to these things the same criterion we apply to other forms of selling? Or to manufacturing costs?

Your object in all advertising is to buy new customers at a price which pays a profit. You have no interest in centering trade at any particular store. Learn what your consumers cost and what they buy. If they cost you one dollar each, figure that every wasted dollar costs you a possible customer.

Your business will be built in that way, not by dealer help. You must do your own selling, make your own success. Be content if dealers fill the orders that you bring. Eliminate your wastes. Spend all your ammunition where it counts for most.

Chapter 17
Scientific Advertising — Individuality

A person who desires to make an impression must stand out in some way from the masses and in a pleasing way. Being eccentric, being abnormal is not a distinction to covet. But doing admirable things in a different way gives one a great advantage.

So with salesmen, in person or in print. There is uniqueness which belittles and arouses resentment. There is refreshing uniqueness which enhances, which we welcome and remember. Fortunate is the salesman who has it.

We try to give each advertiser a becoming style. We make him distinctive, perhaps not in appearance, but in manner and in tone. He is given an individuality best suited to the people he addresses.

One man appears rugged and honest in a line where rugged honesty counts. One may be a good fellow where choice is a matter of favor. In other lines the man stands out by impressing himself as an authority.

We have already cited a case where a woman made a great success in selling clothing to girls, solely through a created personality which won.

That’s why we have signed ads sometimes – to give them a personal authority. A man is talking—a man who takes pride in his accomplishments—not a “soulless corporation.” Whenever possible we introduce a personality into our ads. By making a man famous we make his product famous. When we claim an improvement, naming the man who made it adds effect.

Then we take care not to change an individuality which has proved appealing. Before a man writes a new ad on that line, he gets into the spirit adopted by the advertiser. He plays a part as an actor plays it.

In successful advertising great pains are taken to never change our tone. That which won so many is probably the best way to win others. Then people come to know us. We build on that acquaintance rather than introduce a stranger in guise. People do not know us by name alone, but by looks and mannerisms. Appearing different every time we meet never builds up confidence.

Then we don’t want people to think that salesmanship is made to order. That our appeals are created, studied, artificial. They must seem to come from the heart, and the same heart always, save where a wrong tack forces a complete change.

There are winning personalities in ads as well as people. To some we are glad to listen, others bore us. Some are refreshing, some commonplace. Some inspire confidence, some caution.

To create the right individuality is a supreme accomplishment. Then an advertisers growing reputation on that line brings him ever-increasing prestige. Never weary of that part. Remember that a change in our characteristics would compel our best friends to get acquainted all over.

Chapter 18
Scientific Advertising – Negative advertising

To attack a rival is never good advertising. Don’t point out others’ faults. It is not permitted in the best mediums. It is never good policy. The selfish purpose is apparent. It looks unfair, not sporty. If you abhor knockers, always appear a good fellow.

Show a bright side, the happy and attractive side, not the dark and uninviting side of things. Show beauty, not homeliness; health, not sickness. Don’t show the wrinkles you propose to remove, but the face as it will appear. Your customers know all about wrinkles.

In advertising a dentifrice, show pretty teeth, not bad teeth. Talk of coming good conditions, not conditions which exist. In advertising clothes, picture well-dressed people, not the shabby. Picture successful men, not failures, when you advertise a business course. Picture what others wish to be, not what they may be now.

We are attracted by sunshine, beauty, happiness, health, success. Then point the way to them, not the way out of the opposite.

Picture envied people, not the envious.

Tell people what to do, not what to avoid.

Make your every ad breath good cheer. We always dodge a Lugubrious Blue. Assume that people will do what you ask. Say, “Send now for this sample.” Don’t say, “Why do you neglect this offer?” That suggests that people are neglecting. Invite them to follow the crowd.

Compare the results of two ads, one negative, one positive. One presenting the dark side, one the bright side. One warning, the other inviting. You will be surprised. You will find that the positive ad out pulls the other four to one, if you have our experience.

The “Before and after taking” ads are follies of the past. They never had a place save with the afflicted. Never let their memory lead you to picture the gloomy side of things.

Chapter 19
Scientific Advertising – Letter writing

This is another phase of advertising which all of us have to consider. It enters, or should enter, into all campaigns. Every businessman receives a large number of circular letters. Most of them go direct to the wastebasket. But he acts on others, and others are filed for reference.

Analyze those letters. The ones you act on or the ones you keep have a headline which attracted your interest. At a glance they offer something that you want, something you may wish to know.

Remember that point in all advertising.

A certain buyer spends $50,000,000 per year. Every letter, every circular which comes to his desk gets its deserved attention. He wants information on the lines he buys.

But we have often watched him. In one minute a score of letters may drop into the wastebasket. Then one is laid aside. That is something to consider at once. Another is filed under the heading “Varnish.” And later when he buys varnish that letter will turn up.

That buyer won several prizes by articles on good buying. His articles were based on information. Yet the great masses of matter which came to him never got more than a glance.

The same principles apply to all advertising. Letter writers overlook them just as advertisers do. They fail to get the right attention. They fail to tell what buyers wish to know.

One magazine sends out millions of letters annually. Some to get subscriptions, some to sell books. Before the publisher sends out five million letters he puts a few thousands to test. He may try twenty-five letters, each with a thousand prospects. He learns what results will cost. Perhaps the plan is abandoned because it appears unprofitable. If not, the letter which pays best is the letter that he uses.

Just as men are doing now in all scientific advertising.

Mail order advertisers do likewise. They test their letters as they test their ads. A general letter is never used until it proves itself best among many actual returns.

Letter writing has much to do with advertising. Letters to inquirers, follow-up letters. Wherever possible they should be tested. Where that is not possible, they should be based on knowledge gained by tests.

We find the same difference in letters as in ads. Some get action, some do not. Some complete a sale, some forfeit the impression gained. These are letters, going usually to half-made converts, that are tremendously important.

Experience generally shows that a two-cent letter gets no more attention than a one-cent letter. Fine stationery no more than poor stationery. The whole appeal lies in the matter.

It has been found that fine stationery and pamphlets lessen the effect. They indicate an effort to sell on other lines than merit. That has the same effect in letters as in ads.

A letter which goes to an inquirer is like a salesman going to an interested prospect. You know what created that interest. Then follow it up along that line, not on some different argument. Complete the impression already created. Don’t undertake another guess.

In a letter as in ads, the great point is to get immediate action. People are naturally dilatory. They postpone, and a postponed action is too often forgotten.

Do something if possible to get immediate action. Offer some inducement for it. Or tell what delay may cost. Note how many successful selling letters place a limit on an offer. It expires on a certain date. That is all done to get prompt decision, to overcome the tendency to delay.

A mail order advertiser offered a catalog. The inquirer might send for three or four similar catalogs. He had that competition in making a sale.
So he wrote a letter when he sent his catalog, and enclosed a personal card. He said, “You are a new customer, and we want to make you welcome. So when you send your order please enclose this card. The writer wants to see that you get a gift with order – something you can keep.”

With an old customer he gave some other reason for the gift. The offer aroused curiosity. It gave preference to his catalog. Without some compelling reason for ordering elsewhere, the woman sent the order to him. The gift paid for itself several times over by bringing larger sales per catalog.

The ways for getting action are many. Rarely can one way be applied to two lines. But the principles are universal. Strike while the iron is hot. Get a decision then. Have it followed by prompt action when you can.

You can afford to pay for prompt action rather than lose by delay. One advertiser induced hundreds of thousands of women to buy six packages of his product and send him the trademarks, to secure a premium offer good only for one week.

There you have it. The secrets to successful marketing and advertising
Check back soon as we reveal chapters 20-21

Psychologists have proven that everybody holds a constant, ongoing conversation with himself or her­self in his/her own head.

These silent conversations are always being interrupted by distractions: the phone rings, someone walks by the door, the kids are fighting, dogs bark, etc.

The point here is that, if you want to get someone’s attention, then you have to create an inter­ruption in his/her “self talk.”

In fact, you have to keep on interrupting them, until you get their total attention.

Your  marketing effort has to stop a prospect right then and there.

If your headline and offer doesn’t get them to pull out their credit card immediately, then likely you have lost the sale.

You have to capture the full attention of a prospect or you will lose the opportunity to make any future profits from him/her.

If someone sets aside your marketing messge without taking any action, (“I’ll save it and get back to it later”) then chances are slim that they will ever see or hear or respond to it ever.

It may get tossed into a save folder, or covered up by other papers or by something else. Eventually finding its way into the trash.

Advertising and marketing are extreme interruptions in most people’s life, so your headline and offer has to get deep into a person’s silent thoughts.

You want your prospect to think silently to him/herself, “I’ve got to know more about this prod­uct/service now.” If your message doesn’t do this, then your marketing effort or headline or offer is ineffective.

Perhaps your prospect doesn’t want what you are selling, or perhaps they simply can’t afford your prod­ucts/services.

Either way their silent, personal, internal conversation will make the final decision. It is up to you to stop them dead in their tracks, make your best offer, and persuade them to make a positive decision—NOW!

What silent “conversations” are your prospects having about your products/ services?

How can you make sure that those conversations are positive?

When was the last time you saw an ad on TV and believed all of its claims?

Let’s face it. We’re slammed each day with so many marketing messages that we stop believing most of them.

It’s easy to become anesthetized to the onslaught of infomercials, email blasts, and radio spots from corporations and entrepreneurs alike.

But, as a business owner, have you taken a close look at how you are presenting your wares to your target audience?

If you’re not providing proof that your product or service claims are true, your marketing efforts may be experiencing the same level of disbelief.

The following back-to-basics tips can help you better analyze your goods to help you win the game.

So how do you make your marketing messages more believable? Start by taking a closer look at the benefits of your products or services.

Think of how you can prove those benefits exist by asking yourself the following:

• What are the strongest reasons for people to believe I’ll deliver on my promise?
• How much more specific can I be?
• What solid proof have I offered showing what I claim is true?
• How can I strengthen my guarantees?
• Is there a way to demonstrate my product/service in action?
• Can I get a celebrity endorsement?

Implement your answers to your marketing plan and you are well on your way to providing the proof that you can deliver the benefits people expect.

In 1973, I had some friends who started a rock and roll band and wrote the line above for a song with the same title. The line has stuck with me forever. I may be the only person on Earth who has a cassette recording of that song. But it makes a good point.

As far back as I can remember, my parents and teachers tried to teach me over and over again to be humble, to not brag or boast. I didn’t listen. I have been called egotistical, arrogant, and several other unflattering things in my life. I always make it a point to say thank you to the person that does this name-calling. To quote Will Rogers: If you done it, ain’t bragging.

The point I want to make here is that I don’t understand why people won’t tell the world about their accomplishments. It’s not wrong to be proud, if you’ve produced something good! In fact, it’s very positive behavior to tell about your accomplishments. It helps prepare you to try other things in life. For example, when your marketing effort proves successful, then you will be more likely to try something else.

Optimism, and egotism, will help you to get over the barriers that may appear to be blocking your path to success. Your ego helps raise your self-esteem, and the higher your self-esteem rises, the better you will feel about what you are doing. You may also find that the more confident you feel about yourself, the more confidence other people will have in you. This can lead to greater accomplishments in your life.

It’s vitally important that you believe you can achieve your goals. If you truly believe, then you will not let anyone or anything stand in your way. To act in this way takes a strong ego, and so you need to work to develop and strengthen your ego.

How strongly do you feel that both you and your business will be successful?

It’s a recognized fact that most people get much more done when they have someone motivating them, than they will on their own (sometimes a LOT more).

This is very true with marketing. I have to keep calling and bug­ging some of my clients to get them to do anything. They get hung up on the daily tasks of running their business. They are constantly putting out fires, and so their mar­keting efforts end up on the back burner.

“Don’t fall before you’re pushed.”
- English Proverb

Failing to allocate specific time for marketing (i.e. the daily grind of running a business) seems to prevent many business owners I know from taking the actions that are necessary to market and grow their business in a consistent way.

A trick to keeping on track is to set aside one-hour per day to work on your marketing (and nothing else). Use this time to look for “cost effective” ways to generate new prospects or to develop strategies for increasing sales to your existing customers.  If you have trouble doing this on your own, then find someone who will hold you accountable.

Most of the time, a little external “push” or “kick-in­the-butt” from somebody who is close to a business owner does wonders to get the ball rolling.

“Few things in the world are more powerful than a positive push. A smile. A word of optimism and hope. A “you can do it” when things are tough.”
- Richard M. DeVos

An outside expert can motivate, persuade, urge, and inspire you to levels that you may have never known before. This is very important, because once you get the energy flow­ing, you will find that new ideas come from many differ­ent places.

Find an advisor whom you trust to keep you motivated and on track toward reaching your business goals. This should be someone who is willing (and has the “authority”) to get you moving. If you need someone to help motivate you, give me a call. I will be happy to give you a motivational push.

Do you have someone who is helping you to stay focused, on track, and motivated?

You lose it.

It’s gone, forgotten!

And all it takes is 21 days.

I heard this long ago.

Since then, I have proven it to myself through personal experience.

It’s easy to for­get what you have just read, listened to, or watched on a DVD or the Internet. There are many distractions in life, and it’s very easy to put things aside.

Last week, I received a quote in an e-mail that said,

“Knowledge that’s not being used is like having no knowledge at all.”

If this is true, then it is important to start using what you are learning from these and other blog posts right away.

Try one idea, and then another.

Take notes as a reminder of the ideas and concepts.

Reread these blog posts and the notes that you’ve taken while reading them until the ideas are fixed permanently in your mem­ory.

Jay Abraham, the author of Getting Everything You Can Out of All You’ve Got (Truman-Tally, 2000), says that he has read Scientific Advertising—a self-published book by Claude Hopkins first issued more than 50 years ago— at least 30-40 times. According to Jay, he pulls out a new nugget or different spin on an idea each time that he reads Hopkins’ book.

How much of what you told yourself you should be trying have you forgotten this week?

Sandy publishes a wide variety of tidbits about marketing and marketing plans on a frequent basis here and at: http://www.FastMarketingPlan.com

Other, more-established companies have designed their own; without seeing more success than they had prior to using this very important tool. Or (the worst-case scenario), there are the companies that have paid a very large sum of money to a huge marketing company for this very-much essential tool of business growth; only to have the investment give them a lackluster return.

Well, there are marketing calendars available that are made to fit your particular marketing plan. There are also marketing calendars out there that are easy-to-use yet, very in-depth at the same time. And, there are marketing calendars that are positive in both of those ways and, that get it right the first time!

So, whether you are a rightfully-jaded (in regards to marketing calendars) business owner or, this is your first time considering using one, we can point you in the direction of a marketing calendar that will go above-and-beyond your expectations; perhaps, even showing you possibilities that you previously hadn’t known that you business had!

Whether you have your own marketing plan that is already gaining you serious success, or you are looking for a marketing plan/marketing calendar combination, we have found a solution for you! The key factors that set a great marketing calendar apart from a run-of-the-mill one are laid out in this article.

First, we must have an understanding of what a marketing calendar really is. The simple definition is as follows: A Marketing Calendar assists you in putting your different marketing concepts into motion in a structured and organized way.

While the name “Marketing Calendar” (as well as this short definition) may invoke only thoughts of coordination of marketing efforts, a truly great marketing calendar also assists you in budgeting your marketing concepts and various business moves. So, expect more than a scheduling tool when you are making the ever-important choice of which marketing calendar to choose!

Oftentimes, those running businesses find themselves a bit overwhelmed; as, things come up (and decisions have to be made) that get them off of their original course of action. The right marketing calendar will keep the original aspects of your marketing plan in order; no matter what spur-of-the-moment crisis presents itself. Right before your eyes, you will always be able to pull up the calendar and see where you are in both the short-term, and the long; in regard to your overall goal.

Moreover, a fitting calendar can help you to be sure that you are not dispensing too much effort in the wrong areas! None of us are perfect and, we often get caught up in wasting valuable time (and we all know that time is money) on the wrong aspects of our businesses!

Most importantly: An expertly-crafted marketing calendar can help you rest at night, with the knowledge that worries like planning, budgeting and even staffing are fully under control. And, aside from the absence of worry, implementing such a needs-based calendar can garner you funds that you already had, without your knowledge! In short; such a marketing calendar saves time, money and worry!

Normally, something that assists a company so much is costly and difficult to design. Well, the right marketing calendar doesn’t have to be either of those things!  If you have designed your own plan, all that is needed from the right company is your plan and, your details are simply inserted in a way that will allow you to keep your primary focus on your day-to-day work and, simply consult the calendar to be sure that things happen when they should, how they should and, within the budget that you set out for them to work within. If the right company designs both your plan and your calendar, it is even easier to coordinate the two and, once this has been done, you are on your way to the kind of success that you long-ago imagined — the kind of results that got you into business in the first place!

Our main concern is catering to your specific needs. (As should be the main aim of any good company).  We make our marketing calendars as detailed as possible and, they are easy for anyone to use. Even those who consider themselves to be technologically-challenged can use an online, expertly-designed marketing calendar; so that they can have an overview of their business and all of its details at any time — in any place.

With that being said, your calendar should also be the magnifying glass for your marketing plan! At any time, right before your eyes, you will be able to take in easy-to-interpret (yet, detailed), organized information that will let you know whether or not you should adjust your original plan; in order to suit your current needs. This definitely helps to keep your business stable! Stability is key; most businesses who fail do so due to their owners’ inability to adjust to the ups-and-downs of income and/or changing of plans due to ineffectiveness or so-so results.

In summary, think of your marketing calendar as your business plan’s map to success. Without it, at very best — your business can survive without one. At the very least — with the right marketing calendar — your business will thrive!

Now, you may want to check out FastMarketingPlan.com to discover a fast and easy way to create your next marketing plan and marketing calendar

So you have your marketing plan, marketing calendar, marketing ideas, and, hopefully, marketing yourself, advertising plan together and a punctual person to hire. You are well on your way to having the foundation to a successful way to market you and your business.

You’ve taken the reins on all these aspects. Now it comes down to when you deliver your product or service. Some due dates are simple. If you are a distributor for say, locally grown fruits and vegetables, it is the farmers that will tell you when your product will be ready to be picked up and delivered.

Other fields, and frankly, most other fields, you are doing the work. It is all on you. We all want to tell the client they can receive their goods or services right away! Tomorrow! It’ll be done next week. But, like I have written before, “Life Happens” and, you know what, let it happen. Enjoy it. Here are a few ways how to enjoy the life and ways to keep you sane while being kind to the due dates.

DO NOT PUT UNREALISTIC DUE DATES ON YOURSELF.

This is an obvious one, but is it? Many people, especially self-employed, tend to feel like they must be full of stress and anxiety in order to feel like they are being productive and pushing themselves.

Self-employment is just that and it is tough to gage what other people are doing in your field and how fast, so the solution to legitimizing oneself? The marketing problem here is the: “Do it faster, tell the client you can do it faster for less money” scenario.  It’s the American way.  Don’t.

This is an admirable marketing goal, but speed costs and what are you willing to spend or sacrifice? Many times the quality of the work deteriorates or it is a completely unenjoyable, unfulfilling process. Nine times out of ten this pain stake is translated somewhere in the work delivered.

Take your time. You are worth the wait. Make the best of the task at hand and market yourself in delivering the best work. If it takes you a few extra days then you think someone else producing the same work is, so what. Odds are you will get better at your craft if you take your time and the turnaround time will naturally increase. Which leads me to….

DO NOT GIVE YOUR CLIENT AN UNREALISTIC DUE DATE.

Even if you do start turning work out faster as you get increasingly comfortable in your work, does not necessarily mean you need to tell the client an earlier due date.

Again, life happens and it is a life to enjoy. Give yourself a few extra days to produce your work and, who knows what you can accomplish beyond your clients expectations with that time. Give yourself the time to make errors, learn and most importantly…time to blow your client away with a quality product or service.

The worst feeling is telling your client you are going to be later then you anticipated. We all do it, but try to prevent that conversation from happening. It falls right in line with your new punctual self. You are on time to your meetings and on time with your due dates. These are valuable traits and word will spread fast through the grapevine about you.

WIGGLE ROOM FOR THE TIME SENSITIVE DUE DATE CRUNCH.

Particularly in the marketing and advertising realm, some jobs are very time sensitive and tight due dates are impossible to avoid. Another huge reason to give yourself some wiggle room when stating a realistic completion date.

Now, all of a sudden, you are the person that produces great work on a timely basis AND the person that can deliver when a client is in a crunch.  That’s a strategic and truthful marketing and advertising plan.

If you have too many tight due dates because you want to be the fastest to deliver, then when a client comes your way saying, “I need this now!” you won’t be able to accept the work without most likely, delaying all your other due dates.  This will screw up the reputation of meeting deadlines you have worked so hard to earn.

BE BETTER THEN THE STEREOTYPES.

A few days ago, I saw a commercial for, I think a Gillette air freshener.  It is advertised to last 30 days but may last longer.  Parallel to this statement is a guy that is redoing this couples kitchen and they both say it is going to last longer.  The guy says their kitchen will be done in a month and the couple says that it will last longer.  Sure enough, the air freshener and their kitchen rehab last 60 days. Â  It’s great advertising, marketed towards all of us who know that many people don’t meet their due dates.

Certain professions, we all get that it will probably take longer then what is quoted.  Be better then the stereotype your profession may have or, as usual, people anticipating that it will take longer to see a job completed.

I recommend not giving a due date immediately.  Go home and give it some careful thought and consideration to everything that could happen (including life!).  If you think about it and communicate the reasoning behind your due date, the client will have a better understanding of what steps it will take to meet the deadline and respect the thought you put behind it.

People love honesty, integrity and seeing a job meeting the deadline.  My personal gauge, is if I think something is going to take me three hours, I triple that time first thought to 9 hours.  Maybe the task at hand won’t take me 9 hours, but the bottom line is I covered myself, maybe have some extra time to let life happen and have a happy client on my hands.

I hope this helps you to meet your due dates, think about how your want to market and advertise yourself,  and to have fun doing it.

While on a family vacation, my wife Amy and I with our four kids straggling behind made our way to see Mount Rushmore for the first time.

We had to park about a mile away because there were a ton of cars and couldn’t get any closer.

Now, picture this, we had already been on the road for about 3 weeks, a bit tired, had seen many American treasures and were very excited to be at Mount Rushmore.

As we approached, all of a sudden, we rounded a curve and there was George’s nose. The biggest nose we’d ever seen. Of course, I took a quick snap shoot (Took about an hour of serach the box with all the old photos and finally found it. Showed up in the second from last enveope).

We kept walking and walking, seeing more and more of the great presidents, getting bigger and bigger as we got closer and closer.

Finally we made it to the entrance, went in and the place was packed. People everywhere.

Turns out that the official Fourth of July Celebration was rained out the day before and we walked into the rescheduled Fourth of July Celebration.

So we walked in further, made our way to the seating area, not a seat in sight except a roped off row or two about 10 rows up.

Being one to rarely follows the rules, we made our way and sat in that row. Other’s followed and in moments, the row was filled.

Within ten minutes, the master of ceremonies started making announcements about the program that was about to start.

I gotta tell you, it was amazing, the presentation and program took about an hour and a half. There was music, dancing and celebration.

All along, the sun was going down, getting darker and darker.

Mt Rushmore July 5th, 1998 W0W!

Then suddenly, from behind the presidents, a loud boom, fireworks starting. And they got bigger and bigger. Exploding behind and shining on the rocks. Illuminating the Presidents. The fire works went on for a very ling time. Booming. Cracking. Showering us with magicial colors. It was amazing.

After the grand finally when the fireworks faded away and the smoke hovered low, my wife looked at me, my kids looked at me, tears running down my cheeks, my shirt wet, they asked why I was crying.

I was too choked up to explain my feelings to them at the time.

Anyway, that moment I’ll never forget the patriotic feelings I had.

How proud, lucky, and appreciative I was to be an American living in America. And, to be there, with my family, of all places on Earth or in America we could have been on that early July day. Wow.

You see, I just had to share this with you because every 4th of July this fond memory comes flooding back. Once again bringing tears of gratitude, appreciation for all who have been kind enough to let me be part of their life.

Thanks for allowing me to be part of your life.

Now, what fond memories do you recall of your past 4th of July’s?

What will you have gratitude and appreciation for on this 4th of July?

Go out and create your great memories of this 4th of July 2009.

And may they be fond memories that you’ll be proud to carry with you, tell your friends and family over and over for many more 4th of July’s to come.

Go ahead, take a few minutes today and look at every marketing message you are putting out…

Ask yourself:
Am I providing my reader, viewer and listener the proof and credibility that what I’m saying is indeed true?

How many times have you seen an ad on TV and said to yourself “Yea. Right. Sure it is?”

Let’s face it… we are all slammed with so many marketing messages a day, that we stop believing most of them.

So how do make your marketing messages more believable?

Start by take a closer look at the benefits of what you are selling.

Think about all the ways you can prove your benefits actually exist.
Ask yourself:
•    What are the strongest “Reasons Why” anyone should believe they’ll get what I promise?
•    How much more specific can I be?
•    What solid proof have I offered showing what I claim it true?
•    Have I begun to think about how I can strengthen my guarantees?
•    Is there a way to demonstrate your product/service in action?
•    Can you get a celebrity endorsement?

Answer these questions and apply these ideas to what you are selling and you are well on your way to providing the proof people need to believe your benefits will deliver.

“No way of thinking or doing, however ancient, can be trusted without proof.”
-Henry David Thoreau

Quick Bonus Marketing Tip:

Thousands of marketing experts say that it costs 5 to 6 times more to win a new client than it does to retain an existing one.  What about your company? Is it true for you too?

Yet, most companies spend a small portion of their sales and marketing budget on client relationship management.

Take a moment and think about how much more profit you could generate by deepening your existing client relationships?

Rather than finding ways to get your sales people to “make 20 unqualified appointments this week,” instead, think about the easiest way to building stronger relationships.

Think about all the way you can say “Thank You.” All the ways you can show that you appreciate their business and enjoy the relationship you have.

Here are a few simple ways to get you started.
1. Send a hand written thank you card or note.
2. Drop off a small gift.
3. Bring a flower to the gatekeeper you’re trying to get past.
4. Take your client to breakfast or lunch to talk about ways to improve profits in the coming year.
5. Hold a customer appreciation party.
6. Have your CEO write a personal letter of thanks.

Now go out and give thanks. Show your appreciation.
It feels great and is sure reduces your client attrition rate.

“What’s in it for me?”

So, “what’s in it” for your future clients to buy from you and your business?

The harsh reality is that your future clients do not care about you, about your company, or about whatever it is that you are trying to sell them.

The only thing that matters to them is, “What’s in it for me?”

Now, they may have an immediate want or need for what you are selling, but they also need a strong reason to buy from you rather than from your competitors.

Every one of your marketing efforts must make promises, must make strong offers and offer benefits that your target audience can’t live without.

Why?

Your clients/future clients want you to provide solid proof that those benefits exist. Proof that the money they exchange for your products, services or ideas are worth $100.00 for every $10.00 they are going to spend.

“He who is slowest in making a promise is most faithful in its performance.”
- Jean Jacques Rousseau

Your marketing efforts must answer the question, “What’s in it for me?”

If your marketing doesn’t convince your future clients, their answer to you will be, “No Sale.”

They either will buy from your competitors or worse, do nothing at all.

If they do nothing at all, and you could have provided them with what they wanted and needed, then you failed in your job.

Why?

Because you owe it to your future clients to present them your strongest, most powerful offer so they don’t make the mistake of doing nothing.

How will you answer your future client’s question, “What’s in it for me?”

One of the first steps in growing your business is confronting the brutal facts:

• What are we doing right?
• What are we doing wrong?
• Are we being honest, or are we fooling ourselves?

When you take a long, hard look at your situations, the truth should become self-evident.

To help you discover the real truth about your business, ask open and honest questions, such as “Is this strategy working?” and “What can we do better?”

Talk to your clients, employees, and suppliers—in fact, everyone whose opinion you value—and ask, “What is the one thing that we could be doing better?”

Also ask, “What went wrong?” “What went right?” “Why do we get the business that we do?” and “What keeps us from getting the business that we don’t get?”

“Self-reflection is the school of wisdom.”
-Baltasar Gracian

Getting answers to these tough questions through open dialogue with your clients, employees, and suppliers will help to provide you with information that you can use to solve most problems.

More importantly, having a framework of questions like this helps you to confront issues that shouldn’t be ignored.

The “Stockdale Paradox”, a concept named for Admiral James Stockdale, a prisoner of war in North Vietnam for over seven years.
I feel that his paradox sums up this reflection secret.
In Jim Collins’ book From Good to Great: Why Some Companies Make the Leap and Others Don’t (Harper Collins, 2001), he states, “Every good-to-great company embraced what we came to call the Stockdale Paradox.
You must maintain unwavering faith that you can and will prevail in the end, regardless of difficulties, AND at the same time, have the discipline to confront the most brutal facts of your current reality, whatever they might be.”

How often do you confront your current reality?

“Success is going from failure to failure without a loss of enthusiasm.”
-Anonymous