Chapter 15
Scientific Advertising — Test campaigns

Almost any questions can be answered, cheaply, quickly and finally, by a test campaign. And that’s the way to answer them not by arguments around a table. Go to the court of last resort the buyers of your product.

On every new project there comes up the question of selling that article profitably. You and your friends may like it, but the majority may not. Some rival product may be better liked or cheaper. It may be strongly entrenched. The users won away from it may cost too much to get.

People may buy and not repeat. The article may last too long. It may appeal to a small percentage, so most of your advertising goes to waste.

There are many surprises in advertising. A project you will laugh at may make a great success. A project you are sure of may fall down. All because tastes differ so. None of us know enough peoples desires to get an average viewpoint.

In the old days, advertisers ventured on their own opinions. The few guessed right, the many wrong. Those were the times of advertising disaster. Even those who succeeded came close to the verge before the tide is turned. They did not know their cost per customer or their sale per customer. The cost of selling might take a long time to come back. Often it never came back.

Now we let the thousands decide what the millions will do. We make a small venture, and watch cost and result. When we learn what a thousand customers cost, we know almost exactly what a million will cost. When we learn what they buy, we know what a million will buy.

We establish averages on a small scale, and those averages always hold. We know our cost, we know our sale, we know our profit or our loss. We know how soon our cost comes back. Before we spread out, we prove our undertaking absolutely safe. So there are today no advertising disasters piloted by men who know.

Perhaps we try out our project in four or five towns. We may use a sample offer or a free package to get users started quickly. We learn in this way the cost per customer started. Then we wait and see if users buy those samples. If they do, will they continue? How much will they buy? How long does it take for the profit to return our cost of selling?

A test like this may cost $3,000 to $5,000. It is not all lost, even when the product proves unpopular. Some sales are made. Nearly every test will in time bring back the entire cost.

Sometimes we find that the cost of the advertising comes back before the bills are due. That means that the product can be advertised without investment. Many a great advertiser has been built up without any cost whatever beyond immediate receipts. That is an ideal situation.

On another product it may take three months to bring back the cost with a profit. But one is sure of his profit in that time. When he spreads out he must finance accordingly.

Think what this means. A man has what he considers an advertising possibility. But national advertising looks so big and expensive that he dare not undertake it.

Now he presents it in a few average towns, at a very moderate cost. With almost no risk whatever. From the few thousand he learns what the millions will do. Then he acts accordingly. If he then branches he knows to a certainty just what his results will be.

He is playing on the safe side of a hundred to one shot. If the article is successful, it may make him millions. If he is mistaken about it, the loss is a trifle.

These are facts we desire to emphasize and spread. All our largest accounts are now built in this way, from very small beginnings. When businessmen realize that this can be done, hundreds of others will do it. For countless fortune-earners now lie dormant.

The largest advertiser in the world makes a business of starting such projects. One by one he finds out winners. Now he has twenty-six, and together they earn many millions yearly.

These test campaigns have other purposes. They answer countless questions which arise in business.

A large food advertiser felt that his product would be more popular in another form. He and all his advisers were certain about it. They were willing to act on this supposition without consulting the consumers, but wiser advice prevailed.

He inserted an ad in a few towns with a coupon, good at any store for a package of the new-style product. Then he wrote to the users about it. They were almost unanimous in their disapproval.

Later the same product was suggested in still another form. The previous verdict made the change look dubious. The advertiser hardly thought a test to be worthwhile. But he submitted the question to a few thousand women in a similar way and 91 percent voted for it. Now he has a unique product which promises to largely increase his sales.

These tests cost about $1,000 each. The first one saved him a very costly mistake. The second will probably bring him large profits.

Then we try test campaigns to try out new methods on advertising already successful. Thus we constantly seek for better methods, without interrupting plans already proved out.

In five years for one food advertiser we tried out over fifty separate plans. Every little while we found an improvement, so the results of our advertising constantly grew. At the end of five years we found the best plan of all. It reduced our cost of selling by 75 percent. That is, it was four times more effective than the best plan used before.

That is what mail order advertisers do – try out plan after plan to constantly reduce the cost. Why should any general advertiser be less business-like and careful?

Another service of the test campaign is this: An advertiser is doing mediocre advertising. A skilled advertising agent feels that he can greatly increase results. The advertiser is doubtful. He is doing fairly well. He has alliances which he hesitates to break. So he is inclined to let well enough alone.

Now the question can be submitted to the verdict of a test. The new agent may take a few towns, without interfering with the general campaign. Then compare his results with the general results and prove his greater skill.

Plausible arguments are easy in this line. One man after another comes to an advertiser to claim superior knowledge or ability. It is hard to decide, and decisions may be wrong.

Now actual figures gained at a small cost can settle the question definitely. The advertiser makes no commitment. It is like saying to a salesman, “Go out for a week and prove.” A large percentage of all the advertising done would change hands if this method were applied.

Again we come back to scientific advertising. Suppose a chemist would say in an arbitrary way that this compound was best, or that better. You would little respect his opinion. He makes tests – sometimes hundreds of tests – to actually know which is best. He will never state a supposition before he has proved it. How long before advertisers in general will apply that exactness to advertising?

Chapter 16
Scientific Advertising – Leaning on dealers

We cannot depend much in most lines on the active help of jobbers or of dealers. They are busy. They have many lines to consider. The profit on advertised lines is not generally large. And an advertised article is apt to be sold at cut prices.

The average dealer does what you would do. He exerts himself on brands of his own, if at all. Not on another mans brand.

The dealers will often try to make you think otherwise. He will ask some aid or concession on the ground of extra effort. Advertisers often give extra discounts. Or they make loading offers—perhaps one case free in ten—in the belief that loaded dealers will make extra efforts.

This may be so in rare lines, but not generally. And the efforts if made do not usually increase the total sales. They merely swing trade from one store to another.

On most lines, making a sale without making a convert does not count for much. Sales made by conviction by advertising are likely to bring permanent customers. People who buy through casual recommendations do not often stick. Next time someone else gives other advice.

Revenue which belongs to the advertiser is often given away without adequate return. These discounts and gifts could be far better spent in securing new customers.

Free goods must be sold, and by your efforts usually. One extra case with ten means that advertising must sell ten percent more to bring you the same return. The dealer would probably buy just as much if you let him buy as convenient.

Much money is often frittered away on other forms of dealer help. Perhaps on window or store displays. A window display, acting as a reminder, may bring to one dealer a lions share of the trade. Yet it may not increase your total sales at all.

Those are facts to find out. Try one town in one way, one in another. Compare total sales in those towns. In many lines such tests will show that costly displays are worthless. A growing number of experienced advertisers spend no money on displays.

This is all in line of general publicity, so popular long ago. Casting bread upon the waters and hoping for its return. Most advertising was of that sort twenty years ago.

Now we put things to the test. We compare cost and result on every form of expenditure. It is very easily done. Very many costly wastes are eliminated by this modern process.

Scientific advertising has altered many old plans and conceptions. It has proved many long established methods to be folly. And why should we not apply to these things the same criterion we apply to other forms of selling? Or to manufacturing costs?

Your object in all advertising is to buy new customers at a price which pays a profit. You have no interest in centering trade at any particular store. Learn what your consumers cost and what they buy. If they cost you one dollar each, figure that every wasted dollar costs you a possible customer.

Your business will be built in that way, not by dealer help. You must do your own selling, make your own success. Be content if dealers fill the orders that you bring. Eliminate your wastes. Spend all your ammunition where it counts for most.

Chapter 17
Scientific Advertising — Individuality

A person who desires to make an impression must stand out in some way from the masses and in a pleasing way. Being eccentric, being abnormal is not a distinction to covet. But doing admirable things in a different way gives one a great advantage.

So with salesmen, in person or in print. There is uniqueness which belittles and arouses resentment. There is refreshing uniqueness which enhances, which we welcome and remember. Fortunate is the salesman who has it.

We try to give each advertiser a becoming style. We make him distinctive, perhaps not in appearance, but in manner and in tone. He is given an individuality best suited to the people he addresses.

One man appears rugged and honest in a line where rugged honesty counts. One may be a good fellow where choice is a matter of favor. In other lines the man stands out by impressing himself as an authority.

We have already cited a case where a woman made a great success in selling clothing to girls, solely through a created personality which won.

That’s why we have signed ads sometimes – to give them a personal authority. A man is talking—a man who takes pride in his accomplishments—not a “soulless corporation.” Whenever possible we introduce a personality into our ads. By making a man famous we make his product famous. When we claim an improvement, naming the man who made it adds effect.

Then we take care not to change an individuality which has proved appealing. Before a man writes a new ad on that line, he gets into the spirit adopted by the advertiser. He plays a part as an actor plays it.

In successful advertising great pains are taken to never change our tone. That which won so many is probably the best way to win others. Then people come to know us. We build on that acquaintance rather than introduce a stranger in guise. People do not know us by name alone, but by looks and mannerisms. Appearing different every time we meet never builds up confidence.

Then we don’t want people to think that salesmanship is made to order. That our appeals are created, studied, artificial. They must seem to come from the heart, and the same heart always, save where a wrong tack forces a complete change.

There are winning personalities in ads as well as people. To some we are glad to listen, others bore us. Some are refreshing, some commonplace. Some inspire confidence, some caution.

To create the right individuality is a supreme accomplishment. Then an advertisers growing reputation on that line brings him ever-increasing prestige. Never weary of that part. Remember that a change in our characteristics would compel our best friends to get acquainted all over.

Chapter 18
Scientific Advertising – Negative advertising

To attack a rival is never good advertising. Don’t point out others’ faults. It is not permitted in the best mediums. It is never good policy. The selfish purpose is apparent. It looks unfair, not sporty. If you abhor knockers, always appear a good fellow.

Show a bright side, the happy and attractive side, not the dark and uninviting side of things. Show beauty, not homeliness; health, not sickness. Don’t show the wrinkles you propose to remove, but the face as it will appear. Your customers know all about wrinkles.

In advertising a dentifrice, show pretty teeth, not bad teeth. Talk of coming good conditions, not conditions which exist. In advertising clothes, picture well-dressed people, not the shabby. Picture successful men, not failures, when you advertise a business course. Picture what others wish to be, not what they may be now.

We are attracted by sunshine, beauty, happiness, health, success. Then point the way to them, not the way out of the opposite.

Picture envied people, not the envious.

Tell people what to do, not what to avoid.

Make your every ad breath good cheer. We always dodge a Lugubrious Blue. Assume that people will do what you ask. Say, “Send now for this sample.” Don’t say, “Why do you neglect this offer?” That suggests that people are neglecting. Invite them to follow the crowd.

Compare the results of two ads, one negative, one positive. One presenting the dark side, one the bright side. One warning, the other inviting. You will be surprised. You will find that the positive ad out pulls the other four to one, if you have our experience.

The “Before and after taking” ads are follies of the past. They never had a place save with the afflicted. Never let their memory lead you to picture the gloomy side of things.

Chapter 19
Scientific Advertising – Letter writing

This is another phase of advertising which all of us have to consider. It enters, or should enter, into all campaigns. Every businessman receives a large number of circular letters. Most of them go direct to the wastebasket. But he acts on others, and others are filed for reference.

Analyze those letters. The ones you act on or the ones you keep have a headline which attracted your interest. At a glance they offer something that you want, something you may wish to know.

Remember that point in all advertising.

A certain buyer spends $50,000,000 per year. Every letter, every circular which comes to his desk gets its deserved attention. He wants information on the lines he buys.

But we have often watched him. In one minute a score of letters may drop into the wastebasket. Then one is laid aside. That is something to consider at once. Another is filed under the heading “Varnish.” And later when he buys varnish that letter will turn up.

That buyer won several prizes by articles on good buying. His articles were based on information. Yet the great masses of matter which came to him never got more than a glance.

The same principles apply to all advertising. Letter writers overlook them just as advertisers do. They fail to get the right attention. They fail to tell what buyers wish to know.

One magazine sends out millions of letters annually. Some to get subscriptions, some to sell books. Before the publisher sends out five million letters he puts a few thousands to test. He may try twenty-five letters, each with a thousand prospects. He learns what results will cost. Perhaps the plan is abandoned because it appears unprofitable. If not, the letter which pays best is the letter that he uses.

Just as men are doing now in all scientific advertising.

Mail order advertisers do likewise. They test their letters as they test their ads. A general letter is never used until it proves itself best among many actual returns.

Letter writing has much to do with advertising. Letters to inquirers, follow-up letters. Wherever possible they should be tested. Where that is not possible, they should be based on knowledge gained by tests.

We find the same difference in letters as in ads. Some get action, some do not. Some complete a sale, some forfeit the impression gained. These are letters, going usually to half-made converts, that are tremendously important.

Experience generally shows that a two-cent letter gets no more attention than a one-cent letter. Fine stationery no more than poor stationery. The whole appeal lies in the matter.

It has been found that fine stationery and pamphlets lessen the effect. They indicate an effort to sell on other lines than merit. That has the same effect in letters as in ads.

A letter which goes to an inquirer is like a salesman going to an interested prospect. You know what created that interest. Then follow it up along that line, not on some different argument. Complete the impression already created. Don’t undertake another guess.

In a letter as in ads, the great point is to get immediate action. People are naturally dilatory. They postpone, and a postponed action is too often forgotten.

Do something if possible to get immediate action. Offer some inducement for it. Or tell what delay may cost. Note how many successful selling letters place a limit on an offer. It expires on a certain date. That is all done to get prompt decision, to overcome the tendency to delay.

A mail order advertiser offered a catalog. The inquirer might send for three or four similar catalogs. He had that competition in making a sale.
So he wrote a letter when he sent his catalog, and enclosed a personal card. He said, “You are a new customer, and we want to make you welcome. So when you send your order please enclose this card. The writer wants to see that you get a gift with order – something you can keep.”

With an old customer he gave some other reason for the gift. The offer aroused curiosity. It gave preference to his catalog. Without some compelling reason for ordering elsewhere, the woman sent the order to him. The gift paid for itself several times over by bringing larger sales per catalog.

The ways for getting action are many. Rarely can one way be applied to two lines. But the principles are universal. Strike while the iron is hot. Get a decision then. Have it followed by prompt action when you can.

You can afford to pay for prompt action rather than lose by delay. One advertiser induced hundreds of thousands of women to buy six packages of his product and send him the trademarks, to secure a premium offer good only for one week.

There you have it. The secrets to successful marketing and advertising
Check back soon as we reveal chapters 20-21

Chapter 11
Scientific Advertising – Information

An ad-writer, to have a chance at success, must gain full information on his subject. The library of an ad agency should have books on every line that calls for research. A painstaking advertising man will often read for weeks on some problem which comes up.
Perhaps in many volumes he will find few facts to use. But some one fact may be the keystone of success.

This writer has just completed an enormous amount of reading, medical and otherwise, on coffee. This is to advertise a coffee without caffeine. One scientific article out of a thousand perused gave the keynote for that campaign. It was the fact that caffeine stimulation comes two hours after drinking. So the immediate bracing effects which people seek from coffee do not come from the caffeine. Removing caffeine does not remove the kick. It does not modify coffees delights, for caffeine is tasteless and odorless.

Caffeineless coffee has been advertised for years. People regarded it like near-beer. Only through weeks of reading did we find a way to put it in another light. To advertise a toothpaste this writer has also ready many volumes of scientific matter dry as dust. But in the middle of one volume he found the idea which has helped make millions for that toothpaste maker. And has made this campaign one of the sensations of advertising.

Genius is the art of taking pains. The advertising man who spares the midnight oil will never get very far. Before advertising a food product, 130 men were employed for weeks to interview all classes of consumers. On another line, letters were sent to 12,000 physicians. Questionnaires are often mailed to tens of thousands of men and women to get the viewpoint of consumers. A $25,000-a-year man, before advertising outfits for acetylene gas, spent weeks in going from farm to farm. Another man did that on a tractor. Before advertising a shaving cream, one thousand men were asked to state what they most desired in a shaving soap.

Called on to advertise pork and beans, a canvass was made of some thousand of homes. There-to-fore all pork and bean advertising has been based on “Buy my brand.” That canvass showed that only 4 percent of the people used any canned pork and beans. Ninety-six percent baked their beans at home. The problem was not to sell a particular brand. Any such attempt appealed to only four percent. The right appeal was to win the people away from home-baked beans. The advertising, which without knowledge must have failed, proved a great success.

A canvas made, not only of homes, but of dealers. Competition is measured up. Every advertiser of a similar product is written for his literature and claims. Thus we start with exact information on all that our rivals are doing. Clipping bureaus are patronized, so that everything printed on our subject comes to the man who writes ads.

Every comment that comes from consumers or dealers goes to this mans desk. It is often necessary in a line to learn the total expenditure. We must learn what a user spends a year, else we shall not know if users are worth the cost of getting. We must learn the total consumption, else we may overspend.

We must learn the percentage of readers to whom our product appeals. We must often gather this data on classes. The percentage may differ on farms and in cities. The cost of advertising largely depends on the percentage of waste circulation. Thus an advertising campaign is usually preceded by a very large volume of data. Even an experimental campaign, for effective experiments cost a great deal of work and time.

Often chemists are employed to prove or disprove doubtful claims. An advertiser, in all good faith, makes an impressive assertion. If it is true, it will form a big factor in advertising. If untrue, it may prove a boomerang. And it may bar our ads from good mediums. It is remarkable how often a maker proves wrong on assertions he had made for years.

Impressive claims are made far more impressive by making them exact. So, many experiments are made to get the actual figures. For instance, a certain drink is known to have a large food value. That simple assertion is not very convincing. So we send the drink to the laboratory and find that its food value is 425 calories per pint. One pint is equal to six eggs in calories of nutriment. That claim makes a great impression.

In every line involving scientific details a censor is appointed. The ad-writer, however well informed, may draw wrong inferences from facts. So an authority passes on every advertisement. The uninformed would be staggered to know the amount of work involved in a single ad. Weeks of work sometimes. The ad seems so simple, and it must be simple to appeal to simple people. But back of that ad may lie reams of data, volumes of information, months of research. So this is no lazy mans field.

Chapter 12
Scientific Advertising – Strategy

Advertising is much like war, minus the venom. Or much, if you prefer, like a game of chess. We are usually out to capture others’ citadels or garner others’ trade. We must have skill and knowledge. We must have training and experience, also right equipment. We must have proper ammunition, and enough. We dare not underestimate opponents. Our intelligence department is a vital factor, as told in the previous chapter. We need alliances with dealers, as another chapter tells.

We also need strategy of the ablest sort, to multiply the value of our forces. Sometimes in new campaigns comes the question of a name. That may be most important. Often the right name is an advertisement in itself. It may tell a fairly complete story, like Shredded Wheat, Cream of Wheat, Puffed Rice, Spearmint Gum, Palmolive Soap, etc. That may be a great advantage. The name is usually conspicuously displayed. Many a name has proved to be the greatest factor in an articles success. Other names prove a distinct disadvantage – Toasted Corn Flakes, for instance. Too many others may share a demand with the man who builds it up.

Many coined names without meaning have succeeded. Kodak, Karo etc., are examples. They are exclusive. The advertiser who gives them meaning never needs to share his advantage. But a significant name which helps to impress a dominant claim is certainly a good advantage. Names that tell stories have been worth millions of dollars. So a great deal of research often precedes the selection of a name.

Sometimes a price must be decided. A high price creates resistance. It tends to limit ones field. The cost of getting an added profit may be more than the profit. It is a well-known fact that the greatest profits are made on great volume at small profit. Campbell’s Soups, Palmolive Soap, Karo Syrup and Ford cars are conspicuous examples. A price which appeals only to – say 10 percent – multiplies the cost of selling.

But on other lines high price is unimportant. High profit is essential. The line may have a small sale per customer. One hardly cares what he pays for a corn remedy because he uses little. The maker must have a large margin because of small consumption. On other lines a higher price may even be an inducement. Such lines are judged largely by price. A product which costs more than the ordinary is considered above the ordinary. So the price question is always a very big factor in strategy.

Competition must be considered. What are the forces against you? What have they in price or quality or claims to weigh against your appeal? What have you to win trade against them? What have you to hold trade against them when you get it?

How strongly are your rivals entrenched? There are some fields which are almost impregnable. They are usually lines which create a new habit or custom and which typify that custom with consumers. They so dominate a field that one can hardly hope to invade it. They have volume, the profit to make a tremendous fight. Such fields are being constantly invaded. But it is done through some convincing advantage, or through very superior salesmanship-in-print.

Other lines are only less difficult. A new shaving soap, as an example. About every possible customer is using a rival soap. Most of them are satisfied with it. Many are wedded to it. The appeal must be strong enough to win those people from long-established favor.

Such things are not accomplished by haphazard efforts. Not by considering people in the mass and making blind stabs for their favors. We must consider individuals, typical people who are using rival brands. A man on a Pullman, for instance, using his favorite soap. What could you say to him in person to get him to change to yours? We cannot go after thousands of men until we learn how to win one.

The maker may say that he has no distinctions. He is making a good product, but much like others. He deserves a good share of the trade, but he has nothing exclusive to offer. However, there is nearly always something impressive which others have not told. We must discover it. We must have a seeming advantage. People don’t quit habits without reason.

There is the problem of substitution and how to head it off. That often steals much of ones trade. This must be considered in ones original plan. One must have foresight to see all eventualities, and the wisdom to establish his defenses in advance.

Many pioneers in the line establish large demands. Then through some fault in their foundations, lose a large share of the harvest. Theirs is a mere brand, for instance, where it might have stood for an exclusive product. Vaseline is an example. That product established a new demand, then almost monopolized that demand through wisdom at the start. To have called it some different brand of petroleum jelly might have made a difference of millions in results.

Jell-O, Postum, Victrola, Kodak, etc., established coined names which came to typify a product. Some such names have been admitted to the dictionary. They have become common names, though coined and exclusive. Royal Baking Powder and Toasted Corn Flakes, on the other hand, when they pioneered their fields, left the way open to perpetual substitution. So did Horlicks Malted Milk.

The attitude of dealers must be considered. There is a growing inclination to limit lines, to avoid duplicate lines, to lesson inventories. If this applies to your line, how will dealers receive it? If there is opposition, how can we circumvent it?

The problems of distribution are important and enormous. To advertise something that few dealers supply is a waste of ammunition. Those problems will be considered in another chapter. These are samples of the problems which advertising men must solve. These are some of the reasons why vast experience is necessary. One oversight may cost the client millions in the end. One wrong piece of strategy may prohibit success. Things done in one way may be twice as easy, half as costly, as when done another way. Advertising without this preparation is like a waterfall going to waste. The power might be there, but it is not made effective. We must center the force and direct it in a practical direction.

Advertising often looks very simple. Thousands of men claim ability to do it. And there is still a wide impression that many men can. As a result, much advertising goes by favor. But the men who know realize that the problems are as many and as important as the problems in building a skyscraper. And many of them lie in the foundations.

Chapter 13
Scientific Advertising- Use of samples

The product itself should be its own best salesman. Not the product alone, but the product plus a mental impression, and atmosphere, which you place around it. That being so, samples are of prime importance. However expensive, they usually form the cheapest selling method. A salesman might as well go out without his sample case as an advertiser.

Sampling does not apply to little things alone, like foods or proprietaries. It can be applied in some way to almost every thing. We have sampled clothing. We are now sampling phonograph records. Samples serve numerous valuable purposes. They enable one to use the word “Free” in ads. That often multiplies readers. Most people want to learn about any offered gift. Tests often show that samples pay for themselves – perhaps several times over – in multiplying the readers of your ads without additional cost of space.

A sample gets action. The reader of your ad may not be convinced to the point of buying. But he is ready to learn more about the product that you offer. So he cuts out a coupon, lays it aside, and later mails it or presents it. Without that coupon he would soon forget. Then you have the name and address of an interested prospect. You can start him using your product. You can give him fuller information. You can follow him up.

That reader might not again read one of your ads in six months. Your impression would be lost. But when he writes you, you have a chance to complete with that prospect all that can be done. In that saving of waste the sample pays for itself.

Sometimes a small sample is not a fair test. Then we may send an order on the dealer for a full-size package. Or we may make the coupon good for a package at the store. Thus we get a longer test. You say that is expensive. So is it expensive to gain a prospects interest. It may cost you 50 cents to get the person to the point of writing for a sample. Don’t stop at 15 cents additional to make that interest valuable.

Another way in which samples pay is by keying your advertisements. They register the interest you create. Thus you can compare one with another ad, headline, plan and method.

That means in any line an enormous savings. The wisest, most experienced man cannot tell what will most appeal in any line of copy. With a key to guide you, your returns are very apt to cost you twice what they need cost. And we know that some ads on the same product will cost ten times what others cost. A sample may pay for itself several times over by giving you an accurate check.

Again samples enable you to refer customers where they can be supplied. This is important before you attain general distribution.

Many advertisers lose much by being penny-wise. They are afraid of imposition, or they try to save pennies. That is why they ask ten cents for a sample, or a stamp or two. Getting that dime may cost them from 40 cents to $1. That is, it may add that to the cost of replies. But it is remarkable how many will pay that addition rather than offer a sample free.

Putting a price on a sample greatly retards replies. Then it prohibits you from using the word “Free,” in your ads. And that word “Free” as we have stated, will generally more than pay for your samples.

For the same reason some advertisers say, You buy one package, we will buy the other. Or they make a coupon good for part of the purchase price. Any keyed returns will clearly prove that such offers do not pay. Before a prospect is converted, it is approximately as hard to get half price for your article as to get the full price for it.

Bear in mind that you are the seller. You are the one courting interest. Then don’t make it difficult to exhibit that interest. Don’t ask your prospects to pay for your selling efforts. Three in four will refuse to pay – perhaps nine in ten.

Cost of requests for samples differ in every line. It depends on your breadth of appeal. Some things appeal to everybody, some to a small percentage. One issue of the papers in Greater New York brought 1,460,000 requests for a can of evaporated milk. On a chocolate drink, one-fifth the coupons published are presented. Another line not widely used may bring a fraction of that number.

But the cost of inquiries is usually enough to be important. Then don’t neglect them. Don’t stint your efforts with those you have half sold. An inquiry means that a prospect has read your story and is interested. He or she would like to try your product and learn more about it. Do what you would do if that prospect stood before you.

Cost of inquiries depends largely on how they come. Asking people to mail the coupon brings minimum returns. Often four times as many will present that coupon for a sample at the store.

On a line before the writer now, sample inquiries obtained by mail average 70 cents each. The same ads bring inquiries at from 18 cents to 22 cents each when the coupons are presented at a local store.

Most people write few letters. Writing is an effort. Perhaps they have no stamps in the house. Most people will pay carfare to get a sample rather than two cents postage. Therefore, it is always best, where possible, to have samples delivered locally.

On one line three methods were offered. The woman could write for a sample, or telephone, or call at a store. Seventy percent of the inquiries came by telephone. The use of the telephone is more common and convenient than the use of stamps.

Sometimes it is not possible to supply all dealers with samples. Then we refer people to some central stores. These stores are glad to have many people come there. And other dealers do not generally object so long as they share in the sales. It is important to have these dealers send you the coupons promptly. Then you can follow up the inquiries while their interest is fresh.

It is said that sample users repeat. They do to some extent. But repeaters form a small percentage. Figure it in your cost.

Say to the woman, “Only one sample to a home” and few women will try to get more of them. And the few who cheat you are not generally the people who would buy. So you are not losing purchasers, but the samples only.

On numerous lines we have for long offered full-sized packages free. The packages were priced at from 10 cents to 50 cents each. In certain territories for a time we have checked up on repeaters. And we found the loss much less than the cost of checking.

In some lines samples would be wasted on children, and they are most apt to get them. Then say in your coupon “adults only.” Children will not present such coupons, and they will rarely mail them in.

But one must be careful about publishing coupons good for a full-size package at any store. Some people, and even dealers, may buy up many papers. We do not announce the date of such offers. And we insert them in Sunday papers, not so easily bought up.

But we do not advocate samples given out promiscuously. Samples distributed to homes, like waifs on the doorsteps, probably never pay. Many of them never reach the house or the housewife. When they do, there is no prediction for them. The product is cheapened. It is not introduced in a favorable way.

So with demonstrations in stores. There is always a way to get the same results at a fraction of the cost.

Many advertisers do not understand this. They supply thousands of samples to dealers to be handed out as they will. Could a trace be placed on the cost of returns, the advertiser would be stunned.

Give samples to interested people only. Give them only to people who exhibit that interest by some effort. Give them only to people whom you have told your story. First create an atmosphere of respect, a desire, an expectation. When people are in that mood, your sample will usually confirm the qualities you claim.

Here again comes the advantage of figuring cost per customer. That is the only way to gauge advertising. Samples sometimes seem to double advertising cost. They often cost more than the advertising. Yet, rightly used, they almost invariably form the cheapest way to get customers. And that is what you want.

The argument against samples are usually biased. They may come from advertising agents who like to see all the advertising money spent in print. Answer such arguments by tests. Try some towns with them, some without. Where samples are effectively employed, we rarely find a line where they do not lessen the cost per customer.

Chapter 14
Scientific Advertising — Getting distribution

Most advertisers are confronted with the problem of getting distribution. National advertising is unthinkable without that. A venture cannot be profitable if nine in ten of the converts fail to find the goods.

To force dealers to stock by bringing repeated demands may be enormously expensive. To cover the country with a selling force is usually impossible. To get dealers to stock an unknown line on promise of advertising is not easy. They have seen to many efforts fail, too many promises rescinded.

We cannot discuss all plans for getting distribution. There are scores of ways employed, according to the enterprise. Some start by soliciting direct sales – mail orders – until the volume of demand forces dealers to supply. Some get into touch with prospects by a sample or other offer, then refer them to certain dealers who are stocked.

Some well-known lines can get a large percentage of dealers to stock in advance under guarantee of sale. Some consign goods to jobbers so dealers can easily order. Some name certain dealers in their ads until dealers in general stock.

The problems in this line are numberless. The successful methods are many. But most of them apply to lines too few to be worthy of discussion in a book like this.

We shall deal here with articles of wide appeal and repeated sales, like foods or proprietary articles. We usually start with local advertising, even though magazine advertising is best adapted to the article. We get our distribution town by town, then change to national advertising.

Sometimes we name the dealers who are stocked. As others stock, we add their names. When a local campaign is proposed, naming certain dealers, the average dealer wants to be included. It is often possible to get most of them by offering to name them in the first few ads.

Whether you advertise few or many dealers, the others will stock in very short order if the advertising is successful. Then the trade is referred to all dealers. The sample plans dealt with in the previous chapter aid quick distribution. They often pay for themselves in this way alone.

If the samples are distributed locally, the coupon names the store. The prospects who go there to get the samples know that those stores are supplied, if a nearer dealer is not. Thus little trade is lost.

When sample inquiries come to the advertiser, inquiries are referred to certain dealers at the start. Enough demand is centered there to force those dealers to supply it.

Sometimes most stores are supplied with samples, but on the requirement of a certain purchase. You supply a dozen samples with a dozen packages, for instance. Then inquiries for samples are referred to all stores. This quickly forces general distribution. Dealers don’t like to have their customers go to competitors even for a sample.

Where a coupon is used, good at any store for a full-size package, the problem of distribution becomes simple. Mail to dealers proofs of the ad which will contain a coupon. Point out to each that many of his customers are bound to present that coupon. Each coupon represents a cash sale at full profit. No average dealer will let those coupon customers go elsewhere.

Such a free-package offer often pays for itself in this way. It forms the cheapest way of getting general distribution. Some of the most successful advertisers have done this in a national way. They have inserted coupon ads in magazines, each coupon good at any store for a full-size package. A proof of the ad is sent to dealers in advance, with a list of the magazines to be used, and their circulation.

In this way, in one week sometimes, makers attain a reasonable national distribution. And the coupon ad, when it appears, completes it. Here again the free packages cost less than other ways of forcing distribution. And they start thousands of users besides. Palmolive Soap and Puffed Grains are among the products which attain their distribution in that way.

Half the circulation of a newspaper may go to outside towns. That half may be wasted if you offer a sample at local stores. Say in your coupon that outside people should write you for a sample. When they write, do not mail the sample. Send the samples to a local store, and refer inquiries to that store. Mailing a sample may make a convert who cannot be supplied. But the store which supplies the sample will usually supply demand.

In these ways, many advertisers get national distribution without employing a single salesman. They get it immediately. And they get it at far lower cost than by any other method.

There are advertisers who, in starting, send every dealer a few packages as a gift. That is better, perhaps, than losing customers created. But it is very expensive. Those free packages must be sold by advertising. Figure their cost at your selling price, and you will see that you are paying a high cost per dealer. A salesman might sell these small stocks at a lower cost. And other methods might be vastly cheaper.

Sending stocks on consignment to retailers is not widely favored. Many dealers resent it. Collections are difficult. And non-businesslike methods do not win dealer respect.

The plans advocated here are the best plans yet discovered for the lines to which they apply. Other lines require different methods. The ramifications are too many to discuss in a book like this.

But don’t start advertising without distribution. Don’t get distribution by methods too expensive. Or by slow, old-fashioned methods. The loss of time may cost you enormously in sales. And it may enable energetic rivals to get ahead of you.

Go to men who know by countless experiences the best plan to apply to your line.

There you have it. The secrets to successful marketing and advertising
Check back soon as we reveal chapters 15 – 20

In 1973, I had some friends who started a rock and roll band and wrote the line above for a song with the same title. The line has stuck with me forever. I may be the only person on Earth who has a cassette recording of that song. But it makes a good point.

As far back as I can remember, my parents and teachers tried to teach me over and over again to be humble, to not brag or boast. I didn’t listen. I have been called egotistical, arrogant, and several other unflattering things in my life. I always make it a point to say thank you to the person that does this name-calling. To quote Will Rogers: If you done it, ain’t bragging.

The point I want to make here is that I don’t understand why people won’t tell the world about their accomplishments. It’s not wrong to be proud, if you’ve produced something good! In fact, it’s very positive behavior to tell about your accomplishments. It helps prepare you to try other things in life. For example, when your marketing effort proves successful, then you will be more likely to try something else.

Optimism, and egotism, will help you to get over the barriers that may appear to be blocking your path to success. Your ego helps raise your self-esteem, and the higher your self-esteem rises, the better you will feel about what you are doing. You may also find that the more confident you feel about yourself, the more confidence other people will have in you. This can lead to greater accomplishments in your life.

It’s vitally important that you believe you can achieve your goals. If you truly believe, then you will not let anyone or anything stand in your way. To act in this way takes a strong ego, and so you need to work to develop and strengthen your ego.

How strongly do you feel that both you and your business will be successful?

The only one who really knows the answer is your former client.

So, why don’t you ask this person why s/he no longer buys from your company? You might get lucky and find a client who is prepared to talk, but keep in mind that s/he has moved on and may not want to talk to you.

Also, your customer probably will give you only one reason, then thank you for your efforts and wish you well.

How much have you learned? Not much at all.

Recently, I lost a client for whom I had created a suc­cessful direct-mail campaign. This marketing effort had produced a nice 1,148.85% Return on Investment (ROI).

Later, I found out from my client she was upset with the slow response that she was getting from me regarding a marketing questionnaire for which she had paid. After answering the questions, my client wanted her market­ing analysis, but we just couldn’t seem to find a mutually convenient time to get together.

Ultimately, I gave her a refund on the questionnaire and we parted friends.

However, to this day I feel that there had to be some­thing more. Maybe there was a hidden “decision-maker,” someone else who had a final say about who my client does business with or who harbored some ill feeling. I felt very bad when I lost my client because I was hoping that there would be a long and profitable relationship for both of us.

Sometimes it’s hard to pinpoint the definite reason why someone chooses to stop giving you his/her busi­ness.

It can be hard to determine what complaints s/he had about you that led to the decision. Oftentimes, you are left with very little information. Working backwards to discover what went wrong can be very difficult.

However, if you are prepared to ask a new client for a lit­tle time after the first sale or, even better, after s/he has been buying from you for awhile, then you probably can determine the things that keep him or her coming back and buying from you.

After the relationship with your client gets past the new phase and is “long-term,” ask him/her why you get his/her business. There will be many reasons, not just one or two. You may have to probe a little, so ask some open-ended questions. I’m sure that it will be worth it.

Build a file or a database of the answers that you get—the reasons why your clients came to you, of course, but also (if possible) the reasons that they stopped using your competition.

Learn from their answers and discover what you can do to prevent clients from going somewhere else. You can benefit by using what you have learned with your next prospect. This information will help you to convert him or her into a new client.

What are you willing to ask your clients about?

It’s a recognized fact that most people get much more done when they have someone motivating them, than they will on their own (sometimes a LOT more).

This is very true with marketing. I have to keep calling and bug­ging some of my clients to get them to do anything. They get hung up on the daily tasks of running their business. They are constantly putting out fires, and so their mar­keting efforts end up on the back burner.

“Don’t fall before you’re pushed.”
- English Proverb

Failing to allocate specific time for marketing (i.e. the daily grind of running a business) seems to prevent many business owners I know from taking the actions that are necessary to market and grow their business in a consistent way.

A trick to keeping on track is to set aside one-hour per day to work on your marketing (and nothing else). Use this time to look for “cost effective” ways to generate new prospects or to develop strategies for increasing sales to your existing customers.  If you have trouble doing this on your own, then find someone who will hold you accountable.

Most of the time, a little external “push” or “kick-in­the-butt” from somebody who is close to a business owner does wonders to get the ball rolling.

“Few things in the world are more powerful than a positive push. A smile. A word of optimism and hope. A “you can do it” when things are tough.”
- Richard M. DeVos

An outside expert can motivate, persuade, urge, and inspire you to levels that you may have never known before. This is very important, because once you get the energy flow­ing, you will find that new ideas come from many differ­ent places.

Find an advisor whom you trust to keep you motivated and on track toward reaching your business goals. This should be someone who is willing (and has the “authority”) to get you moving. If you need someone to help motivate you, give me a call. I will be happy to give you a motivational push.

Do you have someone who is helping you to stay focused, on track, and motivated?

You lose it.

It’s gone, forgotten!

And all it takes is 21 days.

I heard this long ago.

Since then, I have proven it to myself through personal experience.

It’s easy to for­get what you have just read, listened to, or watched on a DVD or the Internet. There are many distractions in life, and it’s very easy to put things aside.

Last week, I received a quote in an e-mail that said,

“Knowledge that’s not being used is like having no knowledge at all.”

If this is true, then it is important to start using what you are learning from these and other blog posts right away.

Try one idea, and then another.

Take notes as a reminder of the ideas and concepts.

Reread these blog posts and the notes that you’ve taken while reading them until the ideas are fixed permanently in your mem­ory.

Jay Abraham, the author of Getting Everything You Can Out of All You’ve Got (Truman-Tally, 2000), says that he has read Scientific Advertising—a self-published book by Claude Hopkins first issued more than 50 years ago— at least 30-40 times. According to Jay, he pulls out a new nugget or different spin on an idea each time that he reads Hopkins’ book.

How much of what you told yourself you should be trying have you forgotten this week?

Sandy publishes a wide variety of tidbits about marketing and marketing plans on a frequent basis here and at: http://www.FastMarketingPlan.com

An “Entrepreneur’s Toolbox” includes things that must be within the prospective entrepreneur’s very person but also; external tools.

First, let’s cover what you — the prospective entrepreneur — must have within yourself, in order to have a productive future.

First-and-foremost, “vision” is an absolute must.

The most successful visionaries normally have a very big picture of where it is that they want to be. (It is easier to scale back to a more practical  – and smaller — overall vision than it is to open your mind to a larger vision; once you have set your mind to something small and simple).

Secondly, you must possess plenty of “Self-Trust”.

Many speak of “innovation” as part of the ideal entrepreneur’s mind. Well, without belief in your ideas and the inner trust in yourself that what you wish to provide is needed in the world, your ability to innovate means nothing!

And, last (certainly not least) an entrepreneur must have a bit of “Intuition“. And, despite some of the ideas that the term ‘intuition’ may bring to mind, the sort of intuition that I am referring to is simply: “Knowing something without knowing how you know it“.

And, while it seems to be an in-borne quality, intuition can be developed.

The purpose of this article is to show you the external tools that can develop your intuition — as well as your vision and self-trust — to its fullest potential; in order to cut your costs and to increase your overall efficiency!

A proper business and marketing plan, devised by an outside, expert source; can help you to avoid the mistakes that many make. (Passion and drive are great qualities but, sometimes they get in the way of the bottom line!).

When it comes to your marketing, it is important to be aggressive but also, to be sure that you aren’t aggressive to the point that you trap yourself into one course of action.

Also, you don’t want to ‘burn yourself out at both ends’. So, a well-tuned Marketing Plan is absolutely crucial. To go along with that marketing plan, it is positively a must to possess a detailed, easy-to-use Marketing Calendar.

As covered in one of our other informational articles, a marketing calendar can also help you to be sure that personnel staffing, budgeting and foresight are already taken care of; with little work coming from you! Therefore, you save money, can dedicate your time to more constructive things than worrying and, have that overall satisfying feeling of stability.

A Budget Plan is very important, alone. And, while it is fine-tuned and worked-around (as well as made to be flexible) within your marketing plan (and calendar), having a realistic, organized and easy-to-monitor budget plan is an absolute must. And, just like your other external tools, a budget that is designed for your particular business and reviewed by objective experts increases the odds of your business being a success.

Just like your Marketing Plan, your overall Business Plan should contain “what if” strategies.

No matter your foresight or intuition, you can never be completely certain what emergencies may come up; nor, can you always correctly predict what you competition is going to do.

Put simply, our Business and Marketing Plans must be very flexible and objective. Being “fixed” in your planning can lead you to failure; in fact, it normally does, for most!

A Strategic Investment Plan is something that you must have ready when beginning your career as an entrepreneur.

While you may know exactly what you wish to invest in and when, just like the tools covered above, you must have plenty of flexibility in terms of your investment planning.

What your competitors do, things that happen in the economy and possible failures of past marketing are all things that may play into your needing a flexible and objective strategic investment plan. And, a common mistake that many make is grouping their investment plan in with their budget plan. When you put some thought into those two things, it becomes apparent that they need to be separate; or else you wind up with too many important factors compartmentalized into one category!

Also, depending on your business, you may be thinking more locally than Globally. Well, the right Marketing Company takes things like this into account from the very start. If you consider yourself as an aspiring entrepreneur (or if you are already an entrepreneur looking to increase his success) we have plenty of essential and proven tools that can help you along your way!

Are you an engineer, IT consultant or a dentist? How about a business coach, facilities manager, project manager or any of the thousands of professional services wanted by millions of businesses?

Have you recently been downsized or layed off? Or, have you retired and are climbing the walls wanting to get back in the game.

If so, stop and pull out your magic wand, wave it around a few times and imagine creating the perfect professional services business —without fear of failing—what would it look like?

Got it pictured. Now, take your magic wand and break it in half because whatever professional service business you choose to create, you’ll always be in sales and marketing business.

Why, because if you won’t market and close business deals, you’ll have a rough time staying in business.

Of course, one of the keys to your success in a professional service business is knowing, without a doubt, who will want and can afford to buy whatever it is you are offering.

One of the ways to get started is to figure out what and who the perfect client may look like to you:

• What business niche are they in?
• What markets do they serve?
• Who supplies that business niche with goods & services
• Where is that niche located?
• Are there enough businesses in that niche to be profitable?
• Can they afford your services?
• Who would recommend their products or services

Answer these questions and you’ll be well on your way to discovering exactly who’ll want your services.

Next, market to your perfect client using many different marketing approaches. Some will work better than others. Some will start out like gang busters then fad off. Others will crash and burn with no ROI. It’s all good because every success and failure is a lesson and brings you closer to succeeding in your business.

The key here is to create an overall marketing strategy that includes 15 or more marketing tactics. The more marketing tactic you try, the greater your chance of getting in front of the perfect future client.

Keep in mind people absorb information in different modes. Some people like information presented verbally. Talk to them face-to-face; send them a CD/DVD or an Mp3 they can listen to in their car.  Others want info visually; they like to see videos, graphs, charts and pictures to fully understand what you offer.

You should test many different marketing tactics.

• Build an optimized website and use the Internet to describe the benefits of your service using video, audio and the written word.
• Go to networking events.
• Approach your suppliers for referrals.
• Host webinars and pod casts because they are the 21 Century brochure.
• Grow your database
• Email market your growing database
• Create a local Pay-per-click internet marketing campaign
• Develop a social media marketing plan
• Join LinkedIn, Facebook and 3-4 of the other top SMM sites.
• And that’s just the tip of the iceberg.

Whatever marketing you do, provide a compelling reason to try out your services. If a future client has a choice between many similar services or does not have a compelling need to buy your service, your company will not grow fast.

Targeting big business? Your ideal future client may be hidden deep within the corporate structure. Professional service providers have sometimes found it was easier to sell at a department level rather than target the CFO.

But, it can pay to go to the top first, so you can name drop to the rungs down under. Granted, it’s a lot harder to get to the CXO’s. Is it worth the effort, you’ll have to be the judge. Now, keep in mind that when you do get in front of the CXO, birds of a feather flock together and it could be your ticket into many more C-level opportunities.

Discover what your perfect future client looks like, and how to get in front of him/her and you’ll be well on your way to growing a successful professional service business.

While on a family vacation, my wife Amy and I with our four kids straggling behind made our way to see Mount Rushmore for the first time.

We had to park about a mile away because there were a ton of cars and couldn’t get any closer.

Now, picture this, we had already been on the road for about 3 weeks, a bit tired, had seen many American treasures and were very excited to be at Mount Rushmore.

As we approached, all of a sudden, we rounded a curve and there was George’s nose. The biggest nose we’d ever seen. Of course, I took a quick snap shoot (Took about an hour of serach the box with all the old photos and finally found it. Showed up in the second from last enveope).

We kept walking and walking, seeing more and more of the great presidents, getting bigger and bigger as we got closer and closer.

Finally we made it to the entrance, went in and the place was packed. People everywhere.

Turns out that the official Fourth of July Celebration was rained out the day before and we walked into the rescheduled Fourth of July Celebration.

So we walked in further, made our way to the seating area, not a seat in sight except a roped off row or two about 10 rows up.

Being one to rarely follows the rules, we made our way and sat in that row. Other’s followed and in moments, the row was filled.

Within ten minutes, the master of ceremonies started making announcements about the program that was about to start.

I gotta tell you, it was amazing, the presentation and program took about an hour and a half. There was music, dancing and celebration.

All along, the sun was going down, getting darker and darker.

Mt Rushmore July 5th, 1998 W0W!

Then suddenly, from behind the presidents, a loud boom, fireworks starting. And they got bigger and bigger. Exploding behind and shining on the rocks. Illuminating the Presidents. The fire works went on for a very ling time. Booming. Cracking. Showering us with magicial colors. It was amazing.

After the grand finally when the fireworks faded away and the smoke hovered low, my wife looked at me, my kids looked at me, tears running down my cheeks, my shirt wet, they asked why I was crying.

I was too choked up to explain my feelings to them at the time.

Anyway, that moment I’ll never forget the patriotic feelings I had.

How proud, lucky, and appreciative I was to be an American living in America. And, to be there, with my family, of all places on Earth or in America we could have been on that early July day. Wow.

You see, I just had to share this with you because every 4th of July this fond memory comes flooding back. Once again bringing tears of gratitude, appreciation for all who have been kind enough to let me be part of their life.

Thanks for allowing me to be part of your life.

Now, what fond memories do you recall of your past 4th of July’s?

What will you have gratitude and appreciation for on this 4th of July?

Go out and create your great memories of this 4th of July 2009.

And may they be fond memories that you’ll be proud to carry with you, tell your friends and family over and over for many more 4th of July’s to come.

Have you ever wondered how to streamline creating a marketing plan?

Can I show you 7 simple things to ask to help speed up creating your next marketing plan?

The first question to ask is, “Do I really need a marketing plan.”
You may not. If everything you are doing to bring in all the business you want, don’t change a thing. Even if you or your staff are bored with it. Let it keep profiting until it stops profiting.

Next ask, “What do I want a marketing plan to do for me and my business.”
Many marketing plans are written as part of a business plan. Also, marketing plans are written when looking for new or more funding. Most marketing plans are created as a road map, a guide to the next 12-18 months of marketing campaigns

Now, “What is your Unique Selling Proposition (USP)?” Answer in a compelling way, why anyone would choose your products, services or ideas over all the other choices they have, including doing nothing.

Of course, you are making and “Irresistible Offer” every time you are in front of someone. Business and marketing are all about offers.  You give me this and I’ll give you that. Keep in mind that without an offer, no business transpires. Think of the many times you have seen an advertisment or marketing message and couldn’t figure out what was being offered. Don’t make this critical mistake. State exactly what you will be offering in your marketing plan.

OK, “Where is your ideal future client or customer?” Not just anyone, but who is the ideal fit for your products, services or ideas. Where can you find enough of your ideal future clients to be profitable? When you do find them, how much do you know about their hopes, aspirations, desires, fears, problems, etc? Take off your shoes and walk in your future clients shoes for a week and see, hear and feel what they see hear and feel. Then and only then, will you know their real problems.

I’m sure you’ve decided on which, if any, of the many of the different “marketing media options you’ll want to test.” Options like direct respons mailing campaigns, yellow page ads or email marketing. How about tele-marketing, newspaper display ads or Webinars? Networking, Social media marketing or pay-per-click marketing? We could go on and on and on, but you get the idea. Where are you going to spend your marketing budget?

Finally, as long as you are going after new clients, “How are you capturing their personal information?” I don’t mean their shoe size, waist size or height (but you may need them depending on what you are selling). Are you asking for their name, email address and snail mail address? If not, how will you communicate with them in the future?

Now grab a piece of paper and start answering these questions. Doing so will focus your marketing plan and anyone reading it will know exactly the what, where, when, who and how you are planning to market your business.

Ok, I admit it; there are more then 7 questions to answer.
You should have seen the ones I edited out.
I’ve saved them for another article in the near future, so keep checking back.

What to speed up the creation of your advertsing and marketing plan?

Coming in August http://www.FastMarketingPlan.com

You lose it. It’s gone, forgotten!
And all it takes is 21 days.

I heard this long ago.

Since then, I have proven it to myself through personal experience.

It’s easy to forget what you have just read, listened to, or watched on a DVD or video.

There are many distractions in life, and it’s very easy to put things aside.

Last week, I received a quote in an e-mail that said, “Knowledge that’s not being used is like having no knowledge at all.”  If this is true, and IMHO it is, then it is important to start, immediately,  using what you are learning from whatever source you learn from, right away.

Try one idea, and then another.

Take notes as a reminder of the ideas and concepts.

Reread these secrets and the notes that you’ve taken while reading them until the ideas are fixed permanently in your memory.

“To make sure this goal was achieved, I created eight laws of learning; namely explanation, demonstration, imitation, repetition, repetition, repetition, repetition, and repetition.”
- John Wooden

One famous marketing Gooroo (I refuse use his name because he doesn’t practice what he preaches) once said that he has read Scientific Advertising—a self-published book by Claude Hopkins first issued more than 50 years ago— at least 30-40 times.

According to this Gooroo, he pulls out a new nugget or different spin on an idea each time that he reads Hopkins’ book.

How much of what you told yourself you should be trying have you forgotten this week?

Go ahead, take a few minutes today and look at every marketing message you are putting out…

Ask yourself:
Am I providing my reader, viewer and listener the proof and credibility that what I’m saying is indeed true?

How many times have you seen an ad on TV and said to yourself “Yea. Right. Sure it is?”

Let’s face it… we are all slammed with so many marketing messages a day, that we stop believing most of them.

So how do make your marketing messages more believable?

Start by take a closer look at the benefits of what you are selling.

Think about all the ways you can prove your benefits actually exist.
Ask yourself:
•    What are the strongest “Reasons Why” anyone should believe they’ll get what I promise?
•    How much more specific can I be?
•    What solid proof have I offered showing what I claim it true?
•    Have I begun to think about how I can strengthen my guarantees?
•    Is there a way to demonstrate your product/service in action?
•    Can you get a celebrity endorsement?

Answer these questions and apply these ideas to what you are selling and you are well on your way to providing the proof people need to believe your benefits will deliver.

“No way of thinking or doing, however ancient, can be trusted without proof.”
-Henry David Thoreau

Quick Bonus Marketing Tip:

Thousands of marketing experts say that it costs 5 to 6 times more to win a new client than it does to retain an existing one.  What about your company? Is it true for you too?

Yet, most companies spend a small portion of their sales and marketing budget on client relationship management.

Take a moment and think about how much more profit you could generate by deepening your existing client relationships?

Rather than finding ways to get your sales people to “make 20 unqualified appointments this week,” instead, think about the easiest way to building stronger relationships.

Think about all the way you can say “Thank You.” All the ways you can show that you appreciate their business and enjoy the relationship you have.

Here are a few simple ways to get you started.
1. Send a hand written thank you card or note.
2. Drop off a small gift.
3. Bring a flower to the gatekeeper you’re trying to get past.
4. Take your client to breakfast or lunch to talk about ways to improve profits in the coming year.
5. Hold a customer appreciation party.
6. Have your CEO write a personal letter of thanks.

Now go out and give thanks. Show your appreciation.
It feels great and is sure reduces your client attrition rate.