Archive for June, 2008 
Secret No. 23: How Many Times Have You Hung Up The Phone Because You Were Put Into Voice Mail?Posted by Sandy Barris in customer service, marketing
I’m sure that you’ve made a call and been forced to listen to the following recorded message:
“Your call is important to us. Please hold for the next available Customer Service representative.”
Secret No. 22: How Important Are Your Online Clients To You And Your Business?Posted by Sandy Barris in customer service, marketingMany businesses set up an online presence and then forget about customer service. Too many times they take days or weeks to respond to client and prospect questions.
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