Archive for the “customer service” Category

Get them in the door the first time. If you can do that and you add value to their lives, then you know they will return and you will profit in the future. So some of your marketing efforts should be designed to “hook” the first time buyer.

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Ideas from networking and joint venturing to honoring and doing simple math. Most of these ideas can be done with your investment of time and effort.

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How happy are you with the quantity and quality of the contacts you receive from your Web site?

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Can you ever say “Thank You” too much?

Everyone loves to know they are appreciated.

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Why did you lose your last ten clients?

How often has this question been asked by you, your boss, your sales manager, or someone else?

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I’m sure that you’ve made a call and been forced to listen to the following recorded message:

“Your call is important to us. Please hold for the next available Customer Service representative.”

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Many businesses set up an online presence and then forget about customer service.

Too many times they take days or weeks to respond to client and prospect questions.

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