Too many times they take days or weeks to respond to client and prospect questions.
Even worse, sometimes they forget entirely. One great way to set your business apart from your competition is to attempt to respond to your online inquiries within minutes.
A short time ago, I was offered a one-on-one phone session with Chet Holmes, a protege of marketing guru Jay Abraham. Chet was promoting the marketing seminars that he was conducting with Jay Conrad Levinson.
Within fifteen minutes of leaving Chet an email message, I received a call from one of his associates, who asked me some qualifying questions and then scheduled a telephone meeting for the next day.
I was impressed, both with the fast response and with the information that I received from Chet Holmes and Associates.
These things showed a level of caring for the client that is extraordinary in today’s business climate.
“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him.
He is doing us a favor by giving us an opportunity to do so.”
Think about the last time that you were surprised and amazed by exceptional service. How many people did you tell about your experience?
What can you do to improve your customer service?