Do you have a written “Mission Statement” that explains what your business is about?

Does this statement represent the vision, purpose, and aspirations that your business communicates to the world?

More importantly, do you tell your customers and prospective clients about your mission statement in every marketing effort that you create?

What should this statement include?
Typically, it will include your USP or SOB (statement of benefit). It also will include what “attitude” your business is trying to communicate.
Is your business and marketing attitude friendly, exclusive, or inviting?
Is It classy, low-priced, or responsive?
The list could be endless.

“Ability is what you’re capable of doing.
Motivation determines what you can do.
Attitude determines how well you do it.”
- Lou Holtz

It is important how you integrate your attitude into your marketing.
If the public sees and hears your positive attitude, then they will know and understand that you are proud of what you sell.

They also will know that you are very serious about your business and are willing to go the extra mile to keep them happy.

Your attitude should tell them that your business is ready to be their sole source —their “go-to” solution.

Your attitude should be communicated in everything that you do and say. If each of your marketing efforts is consistent and professional, then prospects will pick up on your attitude.

When the statements that you make in your marketing efforts are positive and consistent, your clients and prospects should understand that you will deliver on them.

This builds their confidence in you and will increase your sales. Consistency and attitude are the keys to getting people to remember your business.
Do you know what your company’s attitude is?

Are you getting this message to your customers and prospects every day?

Do you ask yourself regularly, “Is this information reaching my clients?”

Are you are waiting for everything to be absolutely perfect? The perfect product to sell, the perfect marketing effort to start, the perfect sales staff, or the perfect distribution network—you will wait forever.

Perfection equals paralysis.

You need to be willing to act.

Just realize that you are going to make mistakes: Everyone does.

“Have no fear of perfection — you’ll never reach it .”
- Salvador Dali

You may market to the wrong target or pick the wrong mailing list.
You may make the wrong offer or use the wrong media.
Sometimes, even when you think that you’ve done everything right, things don’t work out the way that you hoped they would.

Mistakes happen.

The key is what you let yourself learn from them.

I once sent out a broadcast fax to 5,000 businesses for a local co-op, business-to-business mailing. The only responses that I received were 83 requests that said “Take me off of your fax list.” I did not get one positive response: nada, zip, and zilch. It happens. Luckily, it was a small test. At least I didn’t fax 50,000 businesses and get the same results. Now, I can change my message, or try a different marketing approach.

The important thing is that I tried something and learned from the experience.

If I had decided to wait until I had perfected everything, I’d still be waiting.
I wouldn’t have learned anything.

Remember: you can’t learn if you don’t act.

If you keep on trying and keep on testing, your efforts will succeed.

What you decide to do doesn’t have to be perfect, it just needs to be done.

Action is the key. Decide to act!

Are you allowing perfection to paralyze your marketing efforts?

Well, then, why not create your own “best-seller list”
and feature it prominently in your marketing efforts?

People buy what is popular.

The higher up on the best-seller list that an item is—i.e. the more “popular” that it becomes—the more that sales for the item will climb.

For example, if you own an ice cream parlor, create a best-seller list of the most popular flavors of ice cream that you sell.

Post the list at several highly visible locations.
When folks come in, watch the sales of your best-selling ice cream soar!

You can create a best-selling list for any
product/service that you offer.

The power of suggestion helps people who do not know
what they want as well as those who are having trouble choosing what they want.

Many people just can’t make a decision
(sometimes even a life-saving decision), so why not help
them along by showing them what other folks like the best?

Some clients of mine (a husband-and-wife team who run a
carpet-cleaning service) were having trouble selling their service.

We created a best-seller list of the services that
the company offered by using good, better, and best offerings.

This list helped the couple’s prospects to choose the
services that they wanted based on what other people had done in the past.

The sales and profits on these “best-sellers” have increased dramatically.

This means that the sales and profits for the company
are up overall, which was our goal in the first place!

How can you create a “best-seller” list for your products/services?

How many people send you a complimentary letter or email?

Your love letter may arrive by way of the U.S. Postal Service, via a fax or e-mail, or through a voice-mail message.

There are two great reasons why you should save a copy of every love letter or “white mail” (positive messages) that you receive.

Here’s the first:

When clients tell you what they like about your product or your service, you’ll discover you may have the ability to improve the things that they like.

If they approve of a product, then you can make or acquire more of it.

If they like your service, then you can make sure that you maintain its quality.

Odds are good that if one customer takes the time to send a message to you, then the way that they feel would apply in a similar way to many other customers.

Negative comments can also be turned positive.

How? They show your honesty.
They show you are not perfect.
They show you are human.
People know mistakes happen and that nothing is perfect.

The second reason for hanging on to your “Love Letters” is to use its comments as positive testimonials about your product/service.

Unsolicited remarks tend to be more open and honest than testimonials for which you have to ask.

If you want to use a customer’s comments in your promotional material, you should ask for his/her permission.

Oh. By the way. It’s okay to paraphrase and/or edit a testimonial so long as you do not change the meaning of the message.

Or you could pull out a short phrase. Even a word or two and use as a testimonial.

Give him/her credit in your marketing by including name, city, and state.

Phone numbers, e-mail addresses and photos also are extremely beneficial.
However, only use them when your client gives you specific written approval.

Sometimes, I’ll use a stock photo of a different person that fits the same age range if I can’t get permission.

Some people are overly concerned about their privacy, but most people probably will grant you the permission that you seek.

I can’t stress it enough:
Testimonials are a great tool. Use them to your advantage.

When you talk about how great your product/service is, people assume that it is part of your marketing and salesmanship—and rightly so.

However, when someone else praises your product/service, it sends a much more powerful message.

Now, what are you going to do with the Love Letters that you receive?

This statement also applies to your business.

What if you have developed a marketing campaign that is working well?

What if your marketing is bringing in all kinds of sales leads and increasing sales and profits for your business?

What if you have tested and proven your list and your headlines?

What if your offers in this campaign are the best that they can be?

What if no other marketing effort that you have tried has beaten its results?

Wouldn’t it be insane to change it?

You would think so.

However, many business owners get bored with using the same marketing message over and over again.

Consequently, they change their campaign midstream.

These owners never get the full benefit of their campaign.

This, folks, is insanity.

Sometimes the reason that these business owners change their approaches is that they listen to their spouse, employees, family members, friends, clients or someone else who has gotten tired of the campaign.

As a result, the business owners changes his marketing before they should.

Whatever the reason, if something isn’t broken, don’t fix it.
If a marketing campaign is working, then stick with it!

A profitable marketing campaign must be allowed to run its course.

You will know when it is time to change or develop something new when your current campaign stops working.

Again, if it’s not broken, don’t fix it.

You can see this mistake made over and over in many businesses.

Advertising and direct-marketing efforts that are working are abandoned midstream for the “next big thing.”

Don’t waste the money, time, and effort that you have invested in creating a marketing campaign by making this same mistake in your business.

How sane are your marketing efforts?

Be inventive, creative, or even outrageous to capture a bigger share of the available business.

Boring is and will always be boring.

Creative marketing will help you to crush your competition.

Follow your gut.
Go with your hunches.
Do it smart and careful.

Keep an eye on what your industry competitors are doing.

Many times it makes sense to do the opposite of what they are doing.

Do your own strategic marketing, it will set you apart.

Your future clients will notice that you are a unique business with different ideas.

What ideas do you have to out-market your competitors?

The first time that I really became aware of the vast array of information available to me for use in marketing my clients’ businesses, it blew me away.

One of the best sources of information is your local library.
Call the reference desk and ask where you need to look for specific information. The librarians will lead you to many sources that you never knew existed.

Most of the recommended resources may be within the library walls or available through the library Web site. In fact, some librarians will do research for you if you just ask them for their help.

My local list broker, Ted Kelter, Vice President of Burnett Direct of Farmington Hills, Michigan, is a great information source. I call him on a regular basis and pick his brain. Ted has been an invaluable resource when I am digging for information to use to market my clients’ products/services.

His “list” advice and direct marketing expertise have been a very profitable resource for my clients.

I suggest that you call Ted 248-932-7100 or look for list brokers in your area. Get to know them and use their services.

Here are some other information source possibilities: I often consult my local Chamber of Commerce because they know who is new in town, who is leaving town, and why.

The local newspapers are great for monitoring the advertisements that your competitions are running. Also, classified ads in newspapers will tell you who is hiring. Bankruptcy lists will tell you where to buy inexpensive equipment that you can use to grow your business.

Local college business offices are another great source to find out who is hiring. They also can connect you with “interns,” college students who are inexpensive to hire and can bring fresh ideas to your business.

Your local “Yellow Pages” and “Online Yellow Pages” have been a consistent source for new business.

For example: I Look for industries that spend a lot of money in the various “Yellow Pages,” and I offer my marketing services to them. The advertising in the “Yellow Pages” will inform you about how much competition you have and how your competitors advertise their services.

Another great source of information is in the Federal Government reports that are available on the Web. A starting point for finding them is www.LOC.gov (Library of Congress). There are thousands of reports available on many subjects. Some of these reports are free, while there may be a very small fee for others. Also, the Web is an endless source of information that can be found almost instantly. If you can think of it, it usually can be found.

What information do you need today that could help you to market your business tomorrow?

Where are you going to go to find it?